Refund policy

Return

We have a excellent return policy. If you are unhappy with your products please contact us and we will accept the parcel to be returned. Unfortunately we cannot take back any already opened items, fresh or frozen food unless they had already perished when you received them.

If the item is in the same condition as when it was purchased and not damaged we will accept a return and provide a refund for that item(s).

 

Refunds & Replacements

After reviewing your claim, we may offer one of the following: full refund, partial refund replacement item or store credit.

All decisions are made after reviewing the evidence provided. Approved refunds will be issued to the original payment method within 5–10 business days. Items that are not stored correctly after delivery are not eligible for a refund.

 

Incorrect or Missing Item

In the unlikely event that an item from you order is incorrect or missing, please contact us straight away within 7 days and inform our team which item(s) are missing. From this, we will send you the correct item and we will be liable for any extra postage costs. We may also ask you to send back the incorrect item for which we will provide the return label.

Wrong Address

Parcels delivered to the incorrect address due to the customer inputting the wrong address are destroyed by Royal Mail and we cannot issue refunds or send a new parcel, without repayment. 

Non-Refundable Situations

We do not offer refunds or replacements in the following cases:

• Claims made after the allowed timeframe

• No photo or video evidence provided

• Products that have been opened, used, or consumed

• Damage caused after delivery

• Dissatisfaction based on taste or personal preference

• Minor packaging damage that does not affect the product